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Salon Policies
As a small, self employed home based business, I dedicate as much time as possible to my clients, fitting in with my family and personal obligations at the same time. I work late evenings, early mornings, and 2 Saturdays per month to be able to accommodate as many people as I can, but also to ensure there is an appointment time to suit everyone.
No shows and last minute cancellations are known to be killing small businesses like mine, especially within this sector, and so booking fees and cancellation charges are sadly becoming a necessity.
Please read the policies for the salon below.
Booking Fees
All bookings will require a 50% booking fee to secure the appointment. This can be paid via my booking app at the time of booking, or a direct link will be sent to you. This fee will be deducted from your treatment total at the end of your appointment once you have attended. Should the fee not be paid within 24 hours of booking, the appointment will be released again.
Should you need to reschedule your appointment, and if 48 hours+ notice has been given, the booking fee will be carried over to secure your new booking. However, should I not be able to give you an alternative date within 7 days of the original booking, the fee will be retained and a new fee will need to be paid to secure a new booking.
Please therefore ensure that before booking you have the correct dates, times and treatments in mind, as booking with me means you agree to these terms and conditions.
This fee may be waived in exceptional circumstances at my discretion.
Cancellations
For small, individual bookings, the cancellation policy is as follows;
Should you cancel your appointment with 48hrs or more notice, then no charges will apply and your booking fee will either be returned, or carried over to secure a new appointment.
24hrs notice will result in the 50% booking fee being retained. If appointments have been booked directly with me without a booking fee, then 50% of the booked treatment cost will be payable by bank transfer, cash or via my booking app link. Further appointments will not be booked until the fee has been paid. Please note that the hours for cancellations are usual working hours which are Monday to Friday 9am to 9pm only. Notice given outside of these times and at weekends won't count.
Cancellations of large party or multiple treatment bookings of 2+ treatments, will result in 100% of the booked treatment costs being applied with any notice given that is less than 72hrs, as these large bookings are usually impossible to replace with like for like revenue at short notice. Please bare this in mind before booking.
No shows or same day cancellations will result in the full amount of your booked treatment cost being applied. This will be payable straight away by bank transfer or cash in person, or via my booking link that can be sent to you. Further appointments will not be approved until the fee has been paid.
If you are late to your appointment by 15 minutes or more, then your appointment will need to be rescheduled as time slots are carefully planned. Late arrival will count as a same day cancellation and the full charge of your appointment will be required before being able to book in again.
Cancellation/non attendance charges may be waived at my discretion in exceptional circumstances.
Please ensure you write your appointment times down or add them to your calendar at the time of booking, and if in any doubt of when your appointment time is, please contact me as soon as possible to avoid charges being applied.
In the event that I need to cancel your appointment, I will endeavour to find you an alternative time as close to your original appointment date, as is possible. Due to being an incredibly busy salon, this might not always be possible, so in that event, another slot will be booked that is convenient to you, together with a money off voucher for your next appointment.
Change of mind on treatments
We can all change our minds, it is our prerogative after all!
However in the hair, nail and beauty industry, a change of mind usually means a reduction in planned treatments, which then also results in a reduction of revenue and wages for us. Most of us are self employed, so if people don't come, or change their minds on the planned treatment, we don't earn ANY of that 'lost' money.
So in the same manner of a cancellation, 48hrs notice of changes to planned treatments already booked will be required, or full payment of what has been originally booked in will still be charged. If you do change your mind on the day, that's absolutely fine, but please note that the original booked costs will still apply and again please note that the hours for notice are Monday to Friday 9am to 9pm only.
Of course if you want to ADD any treatments on to your original booking, this is totally fine, providing I have the time to be able to carry any extra treatments out for you.
Booking an appointment with me means that you agree to all of these terms and conditions.
If you have already booked an appointment before reading these terms and do not wish to fulfil that appointment, please let me know within 8 hours of your confirmation, and the booking can be cancelled and released, and any fees paid will be returned to you.
Thank you